FAQs

Frequently Asked Questions (FAQs)

1. Are your handbags authentic?

Yes, all our handbags are 100% authentic. We source them directly from official brands or authorized distributors to ensure quality and authenticity.

2. What payment methods do you accept?

We accept major credit cards such as Visa, MasterCard, and American Express, as well as PayPal. The available payment options will be shown at checkout.

3. How long does it take to process my order?

Most orders are processed and shipped within 1–3 business days. Once your order has been shipped, you will receive a tracking link to monitor your delivery.

4. How much is the shipping fee?

Domestic Orders: Free shipping is available for orders over a certain amount.
International Orders: Shipping fees are calculated at checkout based on destination and package weight.

5. When will I receive my order?

Domestic Orders: Usually arrive within 3–7 business days.
International Orders: Typically take 7–15 business days, depending on customs clearance and local delivery services.

6. Do you offer returns or exchanges?

Yes, if the item has a manufacturing defect or does not match the description, you can request a return or exchange within 7 days of receiving your order. Please refer to our Returns & Refunds Policy for details.

7. What should I do if my handbag arrives damaged or defective?

Please contact us immediately with your order details and photos of the issue, and we will assist you with a solution as quickly as possible.

8. Do you provide gift wrapping?

Some products offer gift wrapping options, which you can select at checkout if available.

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